Akash Sharma
Team Lead, Microsoft Dynamics 365 & Power Platform | Cynoteck
Helping businesses get more out of Dynamics 365, Power Platform, and the wider Microsoft stack, from CRM builds to the automation that keeps them running.
Aakash Kumar Sharma is a skilled technology professional and Team Lead specializing in Microsoft Dynamics 365 and the Power Platform. With over 9 years of experience, he has built strong expertise in delivering CRM solutions, business process automation, and enterprise-grade applications using Microsoft technologies.
9+ Years
In Microsoft Technologies
CRM & Automation
Dynamics 365 delivery
Power Platform
Specialist
Enterprise
Dynamics 365 solutions
About the Author
Hi, I'm Akash Sharma
I began my career as a developer and steadily advanced into leadership, and I now guide a team that delivers Dynamics 365 and Power Platform solutions end-to-end. Along the way, I've worked on CRM implementations, system integrations, marketing automation, customer service solutions, and data analytics.
My focus is on helping businesses streamline operations and improve efficiency through the right combination of Power Apps, Power Automate, Power BI, Power Pages, SharePoint, Azure, and Copilot AI, chosen for what solves the problem, not just what's newest.
I hold a Master of Computer Applications (MCA) from Graphic Era Hill University, and I'm based in Dehradun. Outside of work, I enjoy exploring new technologies, reading about innovation, and staying active through outdoor activities. I believe continuous learning and adaptability are essential to keep up in this field.
Area of Expertise
Dynamics 365
Power Apps
Power Automate
Power BI
Power Pages
SharePoint
Microsoft Azure
Copilot AI
What I Write About
These are the topics I spend most of my time on and write about most often. Each one reflects how I help businesses get more out of Dynamics 365 and the Power Platform.
CRM & Business Automation
CRM implementations, workflow automation with Power Automate, and process optimization for sales and service teams.
Power Platform Development
Custom apps built with Power Apps and Power Pages, connected to live data and business rules.
System Integrations
Connecting Dynamics 365 with SharePoint, Azure, and other business systems for a smooth flow of data.
Data Analytics & Power BI
Turning business data into clear dashboards and reports that help leaders make better decisions.
Copilot AI & Emerging Tech
Exploring how Microsoft Copilot and AI tools can support everyday business tasks.
Customer Service Solutions
Designing service workflows in Dynamics 365 that improve response time and customer satisfaction.
Marketing Automation
Setting up automated marketing workflows that stay connected to CRM data.
Team Leadership & Delivery
Guiding development teams from planning to delivery, keeping quality and timelines on track.
Certifications & Credentials
Microsoft certifications that back up his work across Dynamics 365 and the Power Platform.
PL-100
Microsoft Certifications
Power Platform App Maker
PL-200
Microsoft Certifications
Power Platform Functional Consultant
PL-400
Microsoft Certifications
Power Platform Developer
MB-900
Microsoft Certifications
Dynamics 365 Fundamentals
MB-920
Microsoft Certifications
Dynamics 365 Fundamentals (ERP)
Latest Articles by Akash Sharma
%20What%20Is%20the%20Sales%20Qualification%20Agent%20in%20Dynamics%20365%20Sales.webp)
Sep 30, 2026
What Is the Sales Qualification Agent in Dynamics 365 Sales?
The Sales Qualification Agent scores leads using FIRE and BANT, then hands off the strongest ones. Here is exactly how it works and how to configure it correctly.
Read More%20What%20Is%20Copilot%20in%20Dynamics%20365%20Sales%20and%20How%20%20Does%20It%20Work.webp)
Sep 28, 2026
What Is Copilot in Dynamics 365 Sales and How Does It Work?
Copilot, Copilot for Sales, and the new Sales agent all sound alike but work differently. Here is what Copilot in Dynamics 365 Sales does and how it reads your data.
Read More%20What%20Are%20the%20Al-Powered%20Features%20of%20Dynamics%20365%20Sales.webp)
Sep 22, 2026
What Are the AI-Powered Features of Dynamics 365 Sales?
Dynamics 365 Sales now runs on Copilot, five AI agents, and predictive scoring. Here's what each feature actually does and which license tier unlocks it.
Read More.png)
Sep 20, 2026
What Is Dynamics 365 Sales? A Complete Guide to Microsoft's Sales CRM (2026)
What is Dynamics 365 Sales? Learn what it does, how it works, its features, Copilot and AI agents, editions, pricing, integrations, and how it compares to Salesforce and HubSpot.
Read MoreLet's Connect
Interested in Dynamics 365 or Power Apps solutions?
Connect with Akash on LinkedIn or explore more articles on Cynoteck.
Ready to Simplify Your Business with Better Technology?
From AI and CRM to product engineering for web and mobile, the right setup should fit how your team works, not slow it down. Our consultants build technology solutions around your real business needs.
Book Your Free Consultation