Salesforce Β· Payment Modernization Β· Case Study

Water Treatment Solutions Provider . United States & Canada

Cutting Payment Costs While Growing Across Two Countries

This water treatment company outgrew its old payment system. Cynoteck rebuilt payments on Stripe and Salesforce, cutting costs while transaction volume kept climbing.

500+

Successful Projects

15+

Countries Served

90%

Client Retention Rate

What if growing your transaction volume didn't mean growing your payment processing costs right along with it?

That's the trade-off this water treatment company wanted to break. Cynoteck rebuilt their payment system to do it.

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We've helped enterprises transform operational complexity into scalable, high-impact technology solutions. Tell us your challenge, and we'll map the path to success.

Meet Water Treatment Solutions Provider

Our client is a U.S.-based water treatment company passionate about providing clean, great-tasting water and helping customers move away from bottled options, with transaction volume growing steadily across the U.S. and Canada.

Organization
Water Treatment Solutions Provider
Sector
Utility
Location
United States & Canada
Product
Stripe-Salesforce Payment Platform
Engagement
Payment System Modernization
Delivered By
Cynoteck Technology Solutions

Challenge

The client wanted a payment system that scaled with their growth across two countries, rather than becoming more expensive and clunkier as they grew.

Opportunity

Their old payment tool was expensive, lacked automation, and gave customers a clunky experience. They needed something modern, automated, and genuinely built to scale.

Outcome

A Stripe and Salesforce integration gives customers a smooth, self-service payment experience and the finance team real-time visibility.

Growing Fast, On a Payment System That Couldn't Keep Up

More customers across more countries should be a good problem. For this client, it meant an aging payment tool straining under its own costs and limitations.

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Pain Point 01
The Existing Tool Was Expensive and Rigid

The existing payment tool was expensive and lacked automation, adding cost without adding capability.

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Pain Point 02
Transaction Volume Was Outpacing the System

Transaction volumes across the U.S. and Canada kept growing, but the system couldn't scale to match.

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Pain Point 03
Customers Felt the Clunky Workflow

Customers faced clunky workflows that hurt the overall payment experience.

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Pain Point 04
Growth Demanded Something Built to Scale

The company needed a cost-effective, automated solution that could genuinely grow with them.

Rebuilding Payments on Stripe and Salesforce

Cynoteck modernized the client's payment operations with a direct Stripe-Salesforce integration, built for scale from day one.

Technology Stack

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Salesforce Service Cloud
Core CRM platform
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Stripe
Payment processing
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Einstein Platform
AI-assisted insights
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Salesforce Flow
Workflow automation
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Apex
Custom business logic
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LWC
Lightning web components

Before & After: How Payment Operations Changed

Here's what changed for this water treatment company's customers and finance team after the new system went live.

Before Cynoteck
  • Payments ran through an expensive tool with little automation
  • Transaction volume across the U.S. and Canada strained the old system
  • Customers dealt with a clunky, frustrating payment workflow
  • Card and bank detail management had no simple self-service option
  • Stripe and Salesforce had no real-time connection to each other
  • Billing and recurring payments involved real manual effort
  • Financial visibility lagged behind actual transaction activity
  • Licensing costs for third-party tools kept adding up
After Cynoteck
  • A secure, self-service interface lets customers manage payment details
  • Stripe syncs with Salesforce in real time, keeping data always current
  • Billing and recurring payments run with far less manual involvement
  • Payment data migrated cleanly, with no disruption to customers
  • The finance team gets accurate insights and faster reporting instantly
  • Customers pay quickly and securely through branded payment links
  • Third-party tool licensing costs were eliminated entirely
  • The system is built to keep scaling as transaction volume grows
Let's Build Something Great!

Got a Similar Challenge?
Let's Solve It Together.

We've helped enterprises transform operational complexity into scalable, high-impact technology solutions. Tell us your challenge, and we'll map the path to success.

The Impact: Faster Reporting, Lower Costs, Happier Customers

The real win for this client wasn't just a payment upgrade. It was growth that stopped costing more with every new transaction.

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Real-Time Visibility

Instant syncing into Salesforce gives the finance team accurate insights and noticeably faster reporting.

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A Better Customer Experience

Customers pay quickly and securely through branded links, an experience that's easy, safe, and reliable.

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Reduced Costs

Eliminating third-party tools cut licensing fees and lowered the overall cost of integration.

β€œThe Cynoteck team is Very knowledgeable and provides prompt responses and great service. I highly recommend them for basic implementations and complex integrations.”

β€” Spencer Graff, CEO, N-Fuzed

Why Organizations Choose Cynoteck

This project reflects how Cynoteck approaches every payment modernization, designing for tomorrow's transaction volume, not just today's.

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Stripe-Salesforce Integration Specialists

We connect Stripe directly to Salesforce, keeping payment and CRM data in sync without relying on a third-party middle layer.

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Payment Systems Built to Scale

We design payment infrastructure around future transaction volume, not just what the business handles today.

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Clean Payment Data Migrations

We move sensitive payment data carefully, so customers experience zero disruption during the switch.

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Self-Service Design That Customers Actually Use

We build payment interfaces so simple that customers can manage their own details without calling support.

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Cost Reduction Through Consolidation

We look for chances to remove costly third-party tools, not just add new features on top of them.

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Trusted for Repeat Financial Projects

This client came back to Cynoteck for multiple projects, the kind of repeat trust that comes from consistent results.

Let's build something great together !

Whether you're adopting AI, optimizing your CRM, or building something from the ground up, we'll help you make it happen, and turn your vision into reality.

  • Free 45-minute discovery call with a senior solution architect
  • No-obligation roadmap tailored to your specific challenge
  • Transparent pricing. Agile delivery. Full accountability.
  • 18+ years delivering successful IT solutions across 15+ countries

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