Scaling Customer Service with AI—Seamlessly
Project Overview
A US-based water solutions provider was growing fast—but so were their customer enquiries. They needed a way to keep service quick, accurate, and personal while scaling for the future.
Challenge
- The client’s support team was drowning in requests as the customer base expanded.
- Customer queries kept piling up faster than they could respond.
- Manual handling slowed everything down.
- Scaling the team alone wasn’t sustainable.
- Service quality was at risk and needed an automated solution that could grow with them without losing human touch.
Our Solution
We introduced AI-powered automation that blended efficiency with empathy.
Ran workshops with stakeholders to pinpoint real pain points.
Built a clear roadmap and deployed an AI agent with Salesforce Agentforce.
Automated key tasks like account enquiries, shipping updates, and order status checks.
Added smart escalation so complex cases reached human agents smoothly.
Impact/Outcome
Faster Rollout
From concept to live AI deployment in only 4 weeks, ensuring rapid results.
Smarter Automation
AI handled repetitive customer queries seamlessly, freeing agents for high-value interactions.
Secure Growth
Fully compliant, integrated with the Salesforce Community, and ready to scale as demand grows.
100% Real-Time Sync
60% Faster Reporting
25% Cost Savings
