- Patients found the cold therapy product difficult to use without hands-on guidance.
- The static documentation did not answer common questions clearly or interactively.
- Call center volumes were growing, leading to wait times and poorer patient experiences longer.
- The client needed a solution that could scale support without scaling headcount.
Cynoteck developed an intelligent, conversational Health Agent designed specifically for patient support.
Step-by-Step Product Guidance: The agent walks patients through setting up and using the Beluga Cold Therapy product from start to finish — in clear, simple language — removing the guesswork entirely.
Personalized Support Based on Patient Condition: The agent adapts its guidance to the patient's specific situation, ensuring that each interaction feels relevant and tailored rather than generic.
Real-Time, Adaptive Assistance: As a patient progresses through their therapy, the agent checks in, answers questions, and adjusts its guidance in real time — just like a knowledgeable care companion.
Multi-Channel Integration: The agent works across SMS, WhatsApp, and live call center handoff — meaning patients can reach support through whatever channel they prefer, and serious cases are seamlessly escalated to human agents.
Better Patient Engagement
Patients reported significantly higher satisfaction with the support experience, and product interaction improved measurably.
Faster Product Adoption
With guided, interactive support available at any time, the time it took patients to feel confident using the product dropped by 45%.
Fewer Calls, Better Focus
With the AI handling routine product queries, call center volumes related to product usage fell by around 70% — allowing agents to focus on cases that truly need human support.
