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Industry

Healthcare Technology

Location

Austin, Texas, USA

Transforming Email Classification and Workflow Efficiency with AI Automation for a B2B Media Company
Transforming Email Classification and Workflow Efficiency with AI Automation for a B2B Media Company
Project Overview
A US-based B2B digital advertising and media procurement leader was manually managing a high volume of incoming emails. Every message had to be read, sorted, and routed by the team. Keyword filters were outdated and hard to update. Dashboards were broken. Data sat in silos. The business needed a modern, intelligent system that could automatically classify incoming communications, surface the right data in one place, and scale as the business grew. Cynoteck delivered a fully automated, AI-powered email management platform — built on open-source technologies and designed for long-term scalability.
Challenge
  • The team relied on manual email classification, which was slow and inconsistent.
  • Keyword filters were rigid and required technical effort to update, making them difficult to maintain.
  • Sensitive data lacked proper encryption and secure handling.
  • Partner and advertiser dashboards had broken search, filter, and pagination features — undermining trust in the platform.
Our Solution
Solution Dashboard

Cynoteck rebuilt the email management system from the ground up — replacing manual processes with an automated, AI-powered workflow.

  • AI-Powered Email Classification: We integrated machine learning-based categorization algorithms that assess incoming emails with high accuracy — significantly reducing false positives and missed classifications. 

  • Configurable Keyword Filters: A new, intuitive admin interface allows non-technical users to update keyword filters and categorization logic on their own — no developer involvement needed. 

  • Secure Data Handling: Sensitive email data is now properly extracted, stored, and encrypted — meeting the security expectations of a B2B platform. 

  • Rebuilt Dashboards for Advertisers and Partners: We fixed broken search, filter, and pagination across all dashboards and consolidated reporting into a single, centralized view with real-time insights and export capabilities. 

Impact/Outcome

Smarter, Faster Processing

AI-driven automation handles email classification at speed and scale — with greater accuracy than the previous manual approach.

A Single Source of Truth

All groups, keywords, and reports now live in one dashboard — with real-time data and export options readily available.

Reliable, Scalable Infrastructure

The new Python–Laravel integration removes latency between systems and provides a solid foundation for growth.

90%
1 Dashboard For All Groups, Keywords, and Reports
0 Latency Across Multi-System Integration

Our Technology stack

Python
Laravel Nova
React
Docker
PostgreSQL
MongoDB
TensorFlow
OpenAI APIs
Testimonials

Our commitment to excellence

Our commitment to excellence is reflected in our clients’ experiences

View All
Testimonial-quote

The AI-powered solution transformed how we manage incoming communications. Email classification is now faster, more accurate, and fully scalable, allowing our team to focus on higher-value work.

CN

Name Withheld for Privacy

Designation Withheld for Confidentiality

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