Utility & Field Service · Case Study
Bloodhound.United States
Turning Scattered Field Reports Into One Clear Performance Dashboard
How Cynoteck built a Salesforce dashboard that gives Bloodhound a full view of salesperson activity, billable hours, and utilization.
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What if every field rep's week, hours worked, activities logged, and results delivered showed up on one screen automatically?
That's what Bloodhound needed to properly track its growing field team. Cynoteck built the dashboard that made it possible.
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Meet Bloodhound
Bloodhound is a US-based underground utility-locating company with field operations across multiple states and a growing team of reps to track and support.
Challenge
Bloodhound wanted clear visibility into how its field reps were spending their time, without chasing down separate reports from every region.
Opportunity
Weekly activity, billable hours, and resource performance were scattered across the team. Bloodhound needed one dashboard that could pull it all together.
Outcome
A custom Salesforce dashboard showing charts, reports, and billable hours for every resource, with 100% user adoption from day one.
Field Activity, Scattered Across the Team
As Bloodhound's field team grew, keeping track of who did what and for how long became harder to manage by hand.
Field reps had no simple mobile way to log their weekly activities, resource use, or billable time.
There was no way to see performance data as charts or graphs, which made spotting trends slow and difficult.
Reports couldn't be filtered by a specific date range, making it hard to compare performance over any chosen period.
Entering billable hours against specific activities had no clear, built-in process.
A Dashboard Built Around Real Field Work
Cynoteck designed a Salesforce solution around exactly how Bloodhound's field reps and managers needed to see and log their work.
Technology Stack
Before & After: How Reporting Changed for Bloodhound
Here's what changed for Bloodhound's managers and field reps once the dashboard went live.
- Field activity was tracked with no shared mobile tool
- Performance data had no visual charts or graphs
- Reports couldn't be filtered by a custom date range
- Billable hours had no clear, structured way to log
- Resource activity was scattered across separate records
- Comparing performance over time took manual effort
- No monthly backup process existed for salesperson data
- Setting utilization goals relied on guesswork
- A custom page shows every chart and report in one place
- Reps log billable hours directly against each activity
- All resource activity sits in a single, central view
- Reports filter easily by any custom date range
- Data backs up automatically every month
- Utilization goals are based on real, tracked numbers
- Performance comparisons over time take just a few clicks
- The system reached 100% user adoption with a low learning curve
Got a Similar Challenge?
Let's Solve It Together.
We've helped enterprises transform operational complexity into scalable, high-impact technology solutions. Tell us your challenge, and we'll map the path to success.
The Impact: Clear Visibility, Fast Adoption
The real win for Bloodhound wasn't just a dashboard. It was a team that could finally see its own performance clearly.
Charts and tabular reports give managers complete visibility into how every resource's time is being used.
Tracking performance over time got noticeably faster, letting managers compare periods in a few clicks instead of hours.
The dashboard's low learning curve meant the whole team adopted it quickly, with no drawn-out training process.
“The Cynoteck team is meticulous, thorough, and energetic. I was delighted with their innovative approach and use of technology, and we've worked together successfully for years.”
— David Werth, CEO, Ideas Design, IncWhy Organizations Choose Cynoteck
The Bloodhound project reflects how Cynoteck approaches every Salesforce reporting engagement, with a focus on tools people actually use.
Salesforce Reporting Expertise
We build dashboards that make sense to the people using them daily, not just to the person who built them.
Field Team Know-How
We understand how field-based teams actually work and design tracking tools that fit real routines, not office-only workflows.
Discovery-Driven Delivery
We start every project by understanding exactly what a report needs to show, not by dropping in a generic template.
Full Ownership, Start to Finish
From the first custom page to ongoing support, Cynoteck stays involved throughout the whole build.
A Team Clients Keep Choosing
80% of our clients on this kind of project return for more, which says a lot about how the work holds up.
Global Team, Local Understanding
With teams across the US, India, and the UAE, we adapt to your time zone and your industry.
Let's build something great together !
Whether you're adopting AI, optimizing your CRM, or building something from the ground up, we'll help you make it happen, and turn your vision into reality.
- Free 45-minute discovery call with a senior solution architect
- No-obligation roadmap tailored to your specific challenge
- Transparent pricing. Agile delivery. Full accountability.
- 18+ years delivering successful IT solutions across 15+ countries
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