Modules We Work On

Sales cloud

Being one of the most important value group to a company, we believe a Sales team needs to be as efficient as possible. As sales team directly interacts with clients on a day to day basis, it becomes imperative that their experience is very vital to customer success. Sales team need quick, easy and intuitive access to business processes and data. Any delay or inefficiency in this process can directly impact their performance which can further impact company’s performance.

Salesforce Sales cloud offers myriads of features including Opportunity management, contact management, Forecasting, Sales performance management, Sales path etc. to name a few. Most of these features can be used out of the box and can be configured to suit business needs. Cynoteck professionals possess strong experience in introducing and enhancing sales cloud in small and medium level organizations. Our service highlights for sales cloud include:-
1. Rollout sales processes within Sales cloud
2. Configuration and customization of Sales processes
3. Envision and implement entire Sales cycle from Lead to Opportunity closure
4. Sales tracking and monitoring
5. Automated business processes to enhance sales productivity
6. Mobile-ready sales team

Service Cloud

In last few years, customer service has really become a vital component for an enterprise’s success. In today’s age customers are looking for industry best experience not just while making a purchase, but also in after-sales service. In fact, as per industry trends, customers ( Various industry studies have emphasized increasing importance of customer service. In today’s age, Customer service is an important consideration in buying process. Customers expect to receive timely, complete and professional customer service. Companies not paying adequate attention to this ever increasing business facet are at huge risk of losing customers to their competitors. Salesforce Service cloud offers extensive customer service capabilities and is positioned as a Leader in the 2015 Gartner Magic Quadrant for the CRM Customer Engagement Center. From being able to track customer requests/ issues within one system to be able to bring in extensive automation and intelligence within system, Salesforce Service cloud really shines in this space. With implementations across various industries and companies of various sizes, Service cloud is a proven tool for delivering next generation customer service

.Cynoteck team has successfully implemented and enhanced service cloud for our various customers. Our service offering in this space include:-

1. Customer focused service delivery
2. Improve customer satisfaction
3. Next generation Customer journey
4. Improved communication, collaboration and analytics for customer service
5. Customer case management and tracking
6. SLA tracking and improvements
7. Omni channel customer service implementation 8. 360 degree customer view 9. CTI implementation

Marketing Cloud

Marketing has always been an important arm for any organization. Large or small, healthcare to manufacturing to services, marketing is very vital for brand positioning and customer awareness. Traditional marketing channels for e.g. Television ads, newspaper ads etc. have been clearly over passed by new age marketing channels for e.g. email marketing, social media marketing, mobile marketing in various spaces. Clearly, any company planning for its marketing operations cannot ignore these new marketing channels.


One of the common issue with the emergence of these new marketing channels is understanding and ability for an organization to adapt to these channels. As these are fast evolving channels, it is quite evident that companies can often face challenges in tapping these channels effectively. Marketing tools have been very instrumental in handling these challenges. Salesforce marketing cloud is a suite of various tools bringing capabilities to tap all these marketing channels in one place. It not only helps organizations in tapping these new age marketing channels effectively, but also makes it a smooth and seamless transition. With lots of out of the box features, organizations can really leverage marketing cloud features to modernize their marketing operations in less time. Cynoteck has helped organizations in tapping various marketing features leveraging Salesforce Service cloud, which includes:-
1. Envision and implement Customer buying journey
2. Campaign management
3. Email marketing with drip marketing, A/B testing etc.
4. Social media marketing


With Apple’s iPhone changing shape of smartphone industry, it started a mobile revolution which has significantly impacted IT industry. With much smarter & powerful phones and equally powerful mobile apps, people are realizing true potential of their phone and mobility. Numerous organizations have jumped into this revolution and have clearly proven the potential of this newly emerged business platform. Applications like Uber, AirBnb have a mobile-first approach and are truly dedicated to mobile platform, which helps them in providing awesome customer experience and value. Salesforce too has realized the need of the hour and has recently launched its Lightning platform. With this platform, Salesforce is not only renovating Salesforce’s native look and feel, but also making it fully compatible to devices (tablets, phone etc.). With usage of Lightning framework, Salesforce not only makes itself mobile ready, but also makes itself a mobile first platform. With more and more business users preferring to use phone as their first device of choice, it is a very well-timed and justified move. Lightning is the system needed to handle today’s customer needs to manage their business and operations from multitude of devices.

Cynoteck has been an early adopter to Salesforce tools and technologies and we have helped our customers in identifying possibilities and opportunities in utilizing mobility. A few facets of value delivered are:-
1. Complete mobile solution design and development
2. Configuration and customization of Salesforce1 app
3. Custom mobile application development integrated with Salesforce
4. Mobile analytics
5. Mobile web app development

Salesforce has truly come a long way from just being a CRM application to a fully grown, enterprise grade, cloud based custom application development platform. As it stands today, it clearly has all the necessary ingredients to deliver enterprise grade custom business applications on top of it’s world class cloud platform. Irrespective of whether the application is a CRM application or an HR application or a Finance aplication, Salesforce’s platform enables developers to deliver truly custom apps blended within Salesforce CRM or stand alone apps. With, organizations have greater flexibility to customize their CRM as their business runs and tap true potential of their Salesforce investments.

com and sites

Internet is undoubtedly largest and fastest moving business platform currently. It not only provides connectivity across geographies, it also provides connectivity between organizations, people and businesses. Today, having a website is a default for any business. Customers expect that each business has it’s own website with details around company, product offerings etc.It not only reduces overall cost of ownership but also deducts a lot of overhead operations.

Cynoteck has helped organizations utilize Salesforce’s and sites to launch fully powered, custom styled, tightly integrated website on Salesforce platform. Following are some of few areas where we have helped our clients by utilizing and sites:-
1. Custom business websites with Content management capabilities
2. Mobile ready websites
3. Custom branded business applications with end to end custom branding

 Salesforce Communities

With more and more connectivity via various channels, business have realized true importance and potential of customer and partner engagement. It not only offers amazing opportunities but also equip businesses to empower their customers and partners to become their advocates. With customers and partners helping themselves, or helping other customers, it not only means reduction in customer service needs, it also leads to improved customer perception and awareness.



Industries We Serve

Manufacturing & Logistics



Patient information (PHI data)


Purchase Order
Sales order




Customer Request



Services we offer

Salesforce Consulting

Salesforce is a great platform with innovative multi-tenant model. It is in true terms a platform for cloud which helps cut down entire solution development process multifolds. It has grown by leaps and bounds and with that it has become a bit complex task to understand salesforce capabilities and frame them as per business needs. Our experienced consultants help businesses by understanding their business processes and accordingly ideate and design solution. The process includes:-

    • Understand Business processes: conduct discovery sessions, user interviews, blueprint development
    • Blueprint development: develop flowcharts, business process flows to help understand, visualize and validate business processes
    • Streamline business process: deate and design appropriate business model using best of Salesforce offerings
    • Business process reengineering: Identify and recommend appropriate process optimizations in view of new system and enhancing business operations
    • Implement industry based business models: Help businesses to understand market trends and innovations, to help them transform along with their market.

Custom solution Development


Integration and Data migration

Middleware:- DELL Boomi, Mulesoft, Informatica, Jitterbit
Point to point:- SOAP/ REST/
Single sign-on:- SAML, oAuth, Delegated authentication
Odata based integration:- External sources/ objects, custom oData development


Development technologies

API development
Custom integration
Point and click development
Visual flows
Approval processes


AppExchange Apps

App Development
App testing/ verification
Security review
App publishing and listing in AppExchange
Release management


Administration and Support

Production Support
Maintenance Support


Development Methodologies

Iterative development